Refund and Returns Policy

1. General Conditions

At IH Studio – Custom Rhinestone Inlay, we strive to ensure the highest quality of our handcrafted crystal-embellished products. We offer both ready-made rhinestone-embellished items and custom rhinestone inlay services for new and pre-owned items. 

2. Returns and Exchanges

  • We accept returns or exchanges within 15 days of receiving the item.
  • The item must be in its original condition, unused, and with all original packaging.
  • If you receive a defective or damaged item, please contact us within 48 hours of delivery with clear photos of the issue and your order details.
  • We will assess your claim and, if approved, provide a replacement or a partial/full refund, depending on the extent of the issue.

3. Refunds

  • If your refund request is approved, the amount will be processed back to your original payment method within 7-14 business days.
  • Shipping fees are non-refundable.

4. Cancellations

  • Orders for ready-made products can only be canceled within 24 hours of purchase.
  • For custom embellishment services, cancellations are only possible before the work has started. Once the decoration process begins, cancellations are no longer possible.

5. Non-Returnable Items

  • Custom-made and personalized items cannot be returned or exchanged.
  • Items decorated on a customer’s pre-owned items cannot be returned or refunded.
  • Items damaged due to improper use or handling are not eligible for refunds or replacements.

6. Contact Us

If you have any questions or concerns regarding your order, please contact us.

By placing an order with us, you agree to this Refund and Return Policy.

SPARKLING COLLECTIONS